Create Positive Work Environments Both Audibly and Visuallly

Is it me or do most people not realize that communicating in a positive manner in all cases to all people a primary tool toward creating productive environments?  For me, the chat environment is a primary way to communicate in our business environment.  A call may be needed now and then but the chat is a huge contributing tool to creating real and track-able results.

Then why is it that a vast majority of professionals fail at communicating in a professional manner while using chat?  I can say in defense of professional I.T. consultants and analysts that we can be in scenarios in which we are highly sought after which in turn is frustrating.  Having multiple people need your expertise all at once is not the best scenario to find yourself in.

I have worked as a professional in finance and telecommunications for the last decade and I have heard and seen quite a bit for me to speak from experience.  Communicating by phone requires verbal finesse while working on chat requires visual finesse.  In both cases using positive words and phrases creates a verbal and visual playground that all want to be a part of.

Here's an example where I have created some positive environments:

EXAMPLE As I have said previously using positive words in chat is huge.  When working with techs in any environment the first thing you need to be aware of is a) they have little time & b) they appreciate being appreciated.

     TIME - Techs are so over burdened as it is with the amount of responsibility given that they are stressed from one encounter to the next.  Make sure you operate with this understanding.  Make sure and keep it short and sweet.  Use positive words like "huge", "amazing", "perfection" even as single word confirmations that you approve how they have helped you.  Always have a pre-prepared "ask" before you communicate with them.  Rambling about your own frustrations and experiences on a project will kill their attention span for something more important.

     APPRECIATION - Everyone likes to be appreciated.  Making sure that you say 'thanks' will go a long way to gaining their attention in the next encounter.  However just saying 'thanks' doesn't really cut it because everyone says or types 'thanks'.  Go above and beyond with your appreciate by very briefly telling them you understand they actually have so little time. Often I will post my pre-prepared 'ask' and after they acknowledge that I may say or type immediately 'really appreciate you helping me at the last moment' or 'you are amazing for taking the time to help'.

So it may be a blend of TIME and APPRECIATION that gets the job done for you.  Remember that while working in a chat environment especially you have got to make it an overstatement of visual pleasure for the eyes and not the ears.  Let me know how you create a positive work environment then we can both learn from each other!

Thanks g